Troubleshooting & FAQ

• I never got my verification code: check your spam folder first. The code is valid for 10 minutes. You can ask for a new one after 60 seconds, and the wait grows with each resend. Three wrong entries invalidate the code and you start again.
• I got timed out in the middle of registering: once you have verified your code you have 10 minutes to finish the rest of the form. If it lapses, start the registration over from the beginning.
• I forgot my password: click Forgot password on the sign-in page and follow the email. Support cannot read your password back to you, so this is the only route.

• My Publish button is greyed out: your company is not approved yet. You can create and edit drafts while you wait, you just cannot publish. The review usually takes up to 24 hours, and we email you once your company is approved.
• My job is live but nobody can see it: check the status pill on the job. Active is the only status that is publicly visible, while Draft, Paused and Archived are not. On top of that, a job marked Private is deliberately kept out of the public listings.
• Nobody is applying: confirm the job is Active and publicly visible (see above), then consider a boost to raise it in the listings, or a refresh to move it back to the top as if newly posted.

• What actually costs tokens: AI drafting a job description costs 6, AI screening costs 4 per candidate, refreshing a job costs 50, and boosting a job costs 100 for seven days of raised visibility. The exact price is always shown to you before you confirm. Posting a job itself costs nothing right now.
• My tokens disappeared: tokens that come with your plan expire at the end of the billing period, they do not roll over. Tokens you purchased never expire.
• I cannot run AI screening: AI screening needs a paid plan, Starter or higher. On the free plan the action is refused no matter how many tokens you hold.
• How do I downgrade my plan: you can move up to a higher plan yourself, but you cannot move down to a lower one. Raise a support ticket under Billing and we will switch it for you.

• I cannot message an applicant: they applied as a guest, without creating an account, so there is no profile for a message to reach.
• My booking link says No times available: either you have not set your working hours yet, or you are genuinely fully booked for the date range the visitor is looking at. Set your availability first, then re-open the link.
• I need to block out a single day: availability is weekly and recurring, so there is no single-day block and no holiday setting. Put a busy event on the calendar you connected instead, and WizzHire will not offer that time.
• There is no Google Meet link on my interview: connect Google Calendar before you confirm the booking and WizzHire creates the Meet link for you. If it was not connected, the booking still stands, you just paste a meeting URL in yourself.

• How do I delete my account: not from the app. Settings offers Deactivate Profile, which hides your profile, stops the emails and signs you out, and logging back in undoes it. Permanent deletion goes through a support ticket.
• How do I get a copy of my data: Settings → Download Your Data. It builds a JSON file and downloads it straight to your device. Nothing is emailed and there is nothing to wait for.
• How do I stop the emails: turn off the single toggle in Settings → Email Communications, or use the unsubscribe link at the bottom of a digest email, which works without signing in. Transactional emails (security, payments, application status) always send.
• I changed my mind about cookies: your banner choice is stored in your browser, not on your account, so there is no screen to change it on. Clear this site's data for WizzHire in your browser and the banner asks again. Note that clearing it also signs you out.

If your problem is not covered on this page, raise a support ticket.